Frequently Asked Questions
Please click on the desired FAQ topic to display the answer. You can also call us on: 01268 206 191 or email: firstname.lastname@example.org if you require clarification on any of the topics.
The registration process is very comprehensive, registering could not be easier – to make an appointment please contact our recruitment team on 01268 206 191 or complete our online registration form which will generate an appointment for you.
We provide services to NHS Hospitals, private hospitals, PCT’s and other healthcare providers. Agency work is driven by client demand and so availability can vary from season-to-season and regionally. Agency nurses and carers are booked by our clients usually to cover anything from a short /long term, adhoc, last minute bookings and requirement other vacant posts. Our Recruitment consultants work very hard to secure the best assignments for you.
Shalom can only accept training which is affiliated with the CSTF Skills for Health framework and this must be verified by the training provider, however we would confirm this when we see your certificates. Shalom accepts The Health and Safety Groups’ ‘Skills for Health’ CSTF Mandatory + Statutory Training Course. Please also see HSG Participating Agencies link. Your certificates can be shared with us via The Healthcare Certificate Register.
To ensure you get work you have to constantly update your availability with us once you are registered. It is also important to talk to and build a rapport with the consultants that are responsible for shift allocations.
No, it is your responsibility to travel to the shift by the required start time.
Our pay rates are given to you by our consultants at the time of booking.
We operate a weekly payroll. In order to get paid, you must complete a timesheet (available from your consultant) It is important that you print your name clearly on the timesheet, the name of the client, the hours that you have worked (less breaks) and the grade or band that you have worked as. The timesheet can only be agreed by an authorised signatory at the client establishment.
All timesheets must be emailed, faxed or posted to our payroll department. Timesheets must reach our payroll team by no later than 12 noon on Monday to be paid that Friday.
If your timesheet reaches us by 12 noon on a Monday, you will be paid for all shifts up to the previous Sunday night.
Payslips are sent by email a day before you get paid.